Our customer service philosophy is simple. Treat others as you wish to be treated.
We’re not just small business owners, we’re also small business customers just like you. We value superior customer service from the places we shop and would think nothing less than to provide the same experience for our customers.
We offer an unconditional lifetime warranty on most items (watches carry a one-year limited warranty). Should your item become damaged, regardless of fault, we will repair or replace it for free. Whether you’re an avid surfer, professional rock climber, wash dishes for a living or simply drop it down the garbage disposal (this has happened, size matters!), we will repair or replace your item at no charge. Download our return form here.
30 Day Size Exchange Policy
We accept exchanges within 30 days of purchase. So try on your new item, wear it for a few days, get comfortable with it. If it’s not the right fit, simply return the item along with a copy of your purchase receipt as well as our return form and we’ll swap it out, free of charge, for another size. Return shipping and handling fees apply.
Lifetime Ring Exchanges
We want your Koa wood wedding ring to last as long as your vows, for life. So we not only offer an unconditional lifetime warranty but also offer a lifetime ring exchange program. If you find down the road you’re in need of a different size, no worries. We can offer an exchange for a new size for a small materials fee.
Have a question? Contact us. We’d love to hear from you.