Our Promise

 

QUALITY

Customer Service


Our customer service philosophy is simple.

"Treat others as you wish to be treated."

We're not just small business owners, we're also small business customers just like you.
We value superior customer service from the places we shop and would think nothing less than to provide the same experience for you.

Free Shipping Worldwide
We offer a free shipping option on all orders including those from overseas.
View our Shipping Policy

 

Lifetime Warranty
We offer an unconditional lifetime warranty on most items (watches carry a one year limited warranty). Should your item become damaged, regardless of fault, we will repair or replace it for free. Whether you're an avid surfer, professional rock climber, wash dishes for a living or simply drop it down the garbage disposal (this has happened, size matters!), we will repair or replace your item at no charge. 

 

30 Day Size Exchange
We accept exchanges within 30 days of receiving your item. So try it on, wear it for a few days, get comfortable with it. If it's not the right fit, simply return the item along with our Return Form and we'll swap it out for another size. Return shipping fees apply.

 

30 Day Money Back Guarantee
Your satisfaction is our priority. We accept returns for refunds within 30 days of receiving our product.
If an item shows excessive signs of wear, there may be a small refurbishing fee.
 
 
Lifetime Ring Exchanges
We want your wood wedding ring to last as long as your vows, for life. So we not only offer an unconditional lifetime warranty, but also offer a lifetime ring exchange program. If you find down the road you're in need of a different size, no worries. We can offer an exchange for a new size for a small materials fee.

 

Have a question not answered here? Visit our FAQ Page or feel free to Contact Us.
We'd love to hear from you.


Customer

Testimonials

★ Judge.me Reviews

Let customers speak for us

527 reviews
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R
Redwood Tie Bar
Rachel L. (North Hollywood, US)
Perfect piece of the forest

My husband loves the forest and I wanted him to have a piece with him for our wedding day. It made the perfect accessory and he is eager to wear it for many days to come.

Good quality and service

Me and my husband got eloped in Hawaii and we had found this ring last minute and knew it was the one… he ended up losing it in the lake when we got back home and we really wanted to have the same ring and came upon this site and was able to find the exact same one! And it was nice that we could get it engraved as well this time around. The ring is beautiful and the service was great as well!

Excellent wedding band

My husband loves his wedding band and we especially love the care and attention that this company gives to its customers. Thank you!

Wedding ring

This ring is awesome. I bought it to replace my lost wedding band after visiting Hawaii on our 20 the anniversary. Craftsmanship is fantastic.

Amazing Customer Service

This company is awesome! My son picked out my Koa ring in Honolulu in 2011. They have repaired some damage and when I felt that the color would change with any further repairs sent me a new one under their Lifetime Guarantee. I will be purchasing a bracelet soon to go with my ring. Mahalo for everything.