Our Promise

 

QUALITY

Customer Service


Our customer service philosophy is simple.

"Treat others as you wish to be treated."

We're not just small business owners, we're also small business customers just like you.
We value superior customer service from the places we shop and would think nothing less than to provide the same experience for you.

Free Shipping Worldwide
We offer a free shipping option on all orders including those from overseas. After all, we're from Hawaii, it's pretty much all overseas from here.

 

Lifetime Warranty
We offer an unconditional lifetime warranty on most items (watches carry a one year limited warranty). Should your item become damaged, regardless of fault, we will repair or replace it for free. Whether you're an avid surfer, professional rock climber, wash dishes for a living or simply drop it down the garbage disposal (this has happened, size matters!), we will repair or replace your item at no charge. 

 

Free 30 Day Size Exchange
We accept exchanges within 30 days of receiving your item. So try it on, wear it for a few days, get comfortable with it. If it's not the right fit, simply return the item along with our Return Form and we'll swap it out for another size. Return shipping fees apply.

 

30 Day Money Back Guarantee
Your satisfaction is our priority. We accept returns for full refunds within 30 days of receiving our product.
If an item shows excessive signs of wear, there may be a small refurbishing fee.
 
 
Lifetime Ring Exchanges
We want your Koa wood wedding ring to last as long as your vows, for life. So we not only offer an unconditional lifetime warranty, but also offer a lifetime ring exchange program. If you find down the road you're in need of a different size, no worries. We can offer an exchange for a new size for a small materials fee.

 

Have a question not answered here? Visit our FAQ Page or feel free to Contact Us.
We'd love to hear from you.


★ Judge.me Reviews

Let customers speak for us

477 reviews
96%
(459)
2%
(11)
1%
(3)
0%
(2)
0%
(2)
m
Ancient Kauri Bangle - Rose Gold
man lok wong (Auckland, NZ)
Ancient Kauri Bangle - Rose Gold

The product absolutely not the same as the website photo

Sorry to hear you are unhappy with the bangle. Please reach out to us via email as we’re happy to help. If unhappy with the wood inlay, we use real wood which will vary slightly in grain, pattern and color in each piece.

J
Ancient Kauri Cross Necklace
Jasmine Kirk (Brisbane, AU)
Beautiful price

My partner was stocked with his chain and the beautiful piece of wood from his home country. Before telling him what it was , he asked me with excitement.

A
Hawaiian Koa Wood Wide Barrel
Alan Denton (Hendersonville, US)
Great addition to a Pandora bracelet

My wife was born in Hawaii, and loves wearing some Koa on her Pandora bracelet. Arrived quickly and looks fantastic. Great product, great service.

A
Ancient Kauri Classic Tungsten Ring
Alan Denton (Hendersonville, US)
Love this

My wife and I splashed out and refreshed our wedding rings. Living in the US, I loved the idea of wearing some NZ Kauri on my finger to remind me of home. The ring arrived quickly and looks great. Love it!

J
Hawaiian Koa Wood Thin Tungsten Ring - Rose Gold
Jacquelyn La Cour (Garden Grove, US)

Hawaiian Koa Wood Thin Tungsten Ring - Rose Gold