Our Promise

 

QUALITY

Customer Service


Our customer service philosophy is simple.

"Treat others as you wish to be treated."

We're not just small business owners, we're also small business customers just like you.
We value superior customer service from the places we shop and would think nothing less than to provide the same experience for you.

Free Shipping Worldwide
We offer a free shipping option on all orders including those from overseas. After all, we're from Hawaii, it's pretty much all overseas from here.

 

Lifetime Warranty
We offer an unconditional lifetime warranty on most items (watches carry a one year limited warranty). Should your item become damaged, regardless of fault, we will repair or replace it for free. Whether you're an avid surfer, professional rock climber, wash dishes for a living or simply drop it down the garbage disposal (this has happened, size matters!), we will repair or replace your item at no charge. 

 

Free 30 Day Size Exchange
We accept exchanges within 30 days of receiving your item. So try it on, wear it for a few days, get comfortable with it. If it's not the right fit, simply return the item along with our Return Form and we'll swap it out for another size. Return shipping fees apply.

 

30 Day Money Back Guarantee
Your satisfaction is our priority. We accept returns for full refunds within 30 days of receiving our product.
If an item shows excessive signs of wear, there may be a small refurbishing fee.
 
 
Lifetime Ring Exchanges
We want your Koa wood wedding ring to last as long as your vows, for life. So we not only offer an unconditional lifetime warranty, but also offer a lifetime ring exchange program. If you find down the road you're in need of a different size, no worries. We can offer an exchange for a new size for a small materials fee.

 

Have a question not answered here? Visit our FAQ Page or feel free to Contact Us.
We'd love to hear from you.


★ Judge.me Reviews

Let customers speak for us

510 reviews
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Redwood Drop Necklace
SANDRA EDGETT (Redondo Beach, US)
Redwood drop necklace

This redwood drop necklace is a beauty! The redwood bark is so pretty. Necklace is very well handcrafted - smooth setting - no rough spots on pendant. Nice looking, sturdy necklace.

S
Redwood Drop Necklace - Rose Gold
SANDRA EDGETT (Redondo Beach, US)
Rose Gold Redwood Drop Pendant

Beautiful redwood drop pendant in rose gold - lovely redwood color in the pendant! Rose gold is a good complimentary color for this necklace. Pendant stands out nicely. Well made!

Couldn't be happier!

I thought finding something as unique and special to me as a wooden wedding ring would not only be difficult but turn up some pretty cheap and tacky results. How wrong I was. The ring I received from Woodsman is absolutely stunning and has made me look forward to my special day even more! Thank you!

S
Redwood Drop Earrings - Rose Gold
SANDRA EDGETT (Torrance, US)
Rose Gold Earring & Pendant

Love this beautifully handcrafted jewelry set of pendant and matching drop earrings in rose gold - they compliment each other! Have received compliments on my pendant and matching earrings - proud to wear them Redwood color really comes through nicely - rose gold is nice accent color. Will be back for more shopping on this wonderful site in the near future! Owner/craftsman is super to communicate & work with!

J
Ancient Kauri Heart Necklace
Jemma (Melbourne, AU)
Amazing!

Bought as a gift for my mum who is unwell and has been unable to return to NZ in a few years, such an amazing gift!
Great quality and style. Perfect size as well, not overbearing but big enough you can see the outline of NZ perfectly!

Love the idea of using wood that had been dated