Customer Service

Our customer service philosophy is simple...

"Treat others as you wish to be treated."

 

We're not just small business owners, we're also small business customers just like you. We value superior customer service from the places we shop and would think nothing less than to provide the same experience for our customers.

 

Free Shipping Worldwide
We offer free USPS Priority shipping on all orders including those from overseas. After all, we're from Hawaii, it's pretty much all overseas from here.

 

Lifetime Warranty
We offer an unconditional lifetime warranty on most items (watches carry a one year limited warranty). Should your item become damaged, regardless of fault, we will repair or replace it for free. Whether you're an avid surfer, professional rock climber, wash dishes for a living or simply drop it down the garbage disposal (this has happened), we will repair or replace your item at no charge. 

 

Free 30 Day Size Exchange
We accept exchanges within 30 days of receiving your item. So try it on, wear it for a few days, get comfortable with it. If it's not the right fit, simply return the item along with our return form and we'll swap it out, free of charge, for another size. Return shipping fees apply.

 

30 Day Money Back Guarantee
Your satisfaction is our priority. We accept returns for full refunds within 30 days of receiving our product.
If an item shows excessive signs of wear, there may be a small refurbishing fee.
 
Lifetime Ring Exchanges
We want your Koa wood wedding ring to last as long as your vows, for life. So we not only offer an unconditional lifetime warranty, but also offer a lifetime ring exchange program. If you find down the road you're in need of a different size, no worries. We can offer an exchange for a new size for a small materials fee.

 

Have a question not answered here? Visit our FAQ page or feel free to contact us.
We'd love to hear from you.

 

100% Aloha...Guaranteed!
★ Judge.me Reviews

Let customers speak for us

515 reviews
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Hawaiian Koa Wood Wide Titanium Ring
Jason Clipp (Richmond, US)
Perfect!

Super pleased with this purchase. This is even better than the koa ring I lost.

Aloha at its best!

Finding the right ring for my husband became an adventure of joy, blessings, and so much appreciation that didn’t just end at the purchase. When you buy from Komo Koa, you feel part of something bigger than just a client purchasing jewelry. You’re investing in an artist that cares about where his pieces go and who they belong to. My husband who works with tools, and big machinery, could have crushed his finger, but the titanium ring with koa inlet literally saved his finger. Crushed and completely disfigured, the ring itself took most of the blow and was no longer the original ring we had purchased. But Mr. Che (thé designer and artist) allowed us to ship it back and plea our case in perhaps seeing if it was fixable, replaceable, or in need of just purchasing a new one. The contact and communication was clear, more than fair, and in the end was replaced with grace and mercy. The Kia ring for m’y husband and I, is more than just a ring, koa Wood can only be found in certain parts in Hawaii, and it has truly become a symbol of how and where we’ve met. Each ring is unique, simple yet elegant, and when my Husband was able to get his new one, he finally felt «whole » again.
« I really didn’t like not having my wedding ring on this entire time…. »

That’s how much confidence and impact it has had in our marriage and making us one. We hope this ring brings as much joy, love, goodness and kindness into your family as well. You can’t go wrong with the Koa ring 💕

R
Hawaiian Koa Wood Thin Titanium Ring
Richard Valtierra (Waimea, US)

This is the second ring I purchased. I lost the first ring after wearing it 5 years, so I had to get another. It is Beautiful and always complimented on.

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Hawaiian Koa Wood Titanium Ring - Classic
Keith Young (Victoria, CA)

Hawaiian Koa Wood Titanium Ring - Classic

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Hawaiian Koa Wood Men's Link Bracelet
Marian Volinek (Houston, US)

Good quality and looks nice