Our Promise

 

QUALITY

Customer Service


Our customer service philosophy is simple.

"Treat others as you wish to be treated."

We're not just small business owners, we're also small business customers just like you.
We value superior customer service from the places we shop and would think nothing less than to provide the same experience for you.

Free Shipping Worldwide
We offer a free shipping option on all orders including those from overseas.
View our Shipping Policy

 

Lifetime Warranty
We offer an unconditional lifetime warranty on most items (watches carry a one year limited warranty). Should your item become damaged, regardless of fault, we will repair or replace it for free. Whether you're an avid surfer, professional rock climber, wash dishes for a living or simply drop it down the garbage disposal (this has happened, size matters!), we will repair or replace your item at no charge. 

 

30 Day Size Exchange
We accept exchanges within 30 days of receiving your item. So try it on, wear it for a few days, get comfortable with it. If it's not the right fit, simply return the item along with our Return Form and we'll swap it out for another size. Return shipping fees apply.

 

30 Day Money Back Guarantee
Your satisfaction is our priority. We accept returns for refunds within 30 days of receiving our product.
If an item shows excessive signs of wear, there may be a small refurbishing fee.
 
 
Lifetime Ring Exchanges
We want your wood wedding ring to last as long as your vows, for life. So we not only offer an unconditional lifetime warranty, but also offer a lifetime ring exchange program. If you find down the road you're in need of a different size, no worries. We can offer an exchange for a new size for a small materials fee.

 

Have a question not answered here? Visit our FAQ Page or feel free to Contact Us.
We'd love to hear from you.


★ Judge.me Reviews

Let customers speak for us

456 reviews
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Hawaiian Koa Wood Thin Titanium Ring
John Violett (San Diego, US)
Great ring, great customer service

Very happy with our titanium bands. We had to exchange for one size down and no issues. Thanks.

P
Ancient Kauri Cross Necklace - Rose Gold
Patrick (Auckland, NZ) (Auckland, NZ)
Simply beautiful

We were really pleased with the lovely ancient Kauri cross pendant, which was a stunning fifth anniversary gift. (The chain itself is a little on the short side for the intended wearer but a simple job to replace, once shutdown shops reopen.) Thanks, and best wishes with your gorgeous jewelry.

R
Hawaiian Koa Wood Heart Necklace
Richard Tamez (Placerville, US)
Perfect gift

Hi, my wife and I love the Hawaiian Islands and visit them about every year..on our last trip, she saw your collection at a jewelry store and fell in love with your island heart necklace.
When we got home, I ordered one for her as a Christmas gift..I placed the order and received a tracking number, with an arrival date, but the necklace never came. After about two weeks of waiting, I contacted customer service and advised them of my situation..they immediately sent out a replacement, which arrived in 3 days..to this day, my first order has yet to be located..all I can say is THANK YOU for your great customer service...the necklace is perfect and I'm sure my wife will wear it forever...

Rick in NorCal

A
Ancient Kauri Hoop Earrings - Rose Gold
Ashley Horscroft (Auckland, NZ)
Rose gold wood earings

Prompt delivery and communication

Great work!

Loved this as our wedding ring.