FAQ's
Have Questions?
We've Got Answers
Please take a moment to see if any questions you may have are answered below.
If not, Contact Us. We'd love to hear from you.
How do I determine my size?
We recommend visiting a local jeweler to determine your size. Our rings are comfort fit, domed inside, and come in a variety of widths depending on the size and style you order. Be sure to try on rings that are comfort fit and similar in width to the style you plan on ordering. Although not as accurate as actually trying on rings, you may determine your size or secretly determine the size of another with our Ring Sizing Tool.
When will my ring arrive?
In stock rings and accessories arrive within 7-10 business days with our free shipping option. A variety of other paid shipping options are available at checkout. You will receive shipping confirmation and tracking notifications when your package ships.
What does your warranty cover?
We offer an unconditional lifetime warranty on most items (watches carry a one year limited warranty). Should your item become damaged, regardless of fault, we will repair or replace it for free. Whether you're an avid surfer, professional rock climber, wash dishes for a living or simply drop it down the garbage disposal (this has happened, size matters!), we will repair or replace your item at no charge.
Download Our Warranty Return Form
If my ring doesn't fit correctly, may I exchange it?
No problem. We accept exchanges within 30 days of receiving your ring. Simply send it back to us along with our exchange form. After 30 days, exchanges are accepted with a restocking/refurbishing fee.
What is your refund policy?
Your satisfaction is our priority. We accept returns for refunds within 30 days of receiving our product. Rings returned with a custom engraving will incur a restocking fee equal to that of the original custom engraving amount which will be deducted from your refund.
Do you ship internationally?
Yes. We offer a free shipping option on all orders worldwide.
Are your rings comfort fit?
Yes. All of our rings are comfort fit having a slight dome on the inside. In fact, due to titanium being so lightweight compared to other ring metals, we guarantee our titanium rings will be the most comfortable ring you have ever worn. If not, return it within 30 days of purchase for a full refund.
How are the rings and other items packaged?
Rings are presented in a black velvet ring box. A gift box is also included. Accessories are packaged in similar boxes or a drawstring jewelry pouch.
Do you offer custom engraving?
Yes, but only on our rings. Customers may add a personalized message of up to 32 characters long in one of four popular fonts for an additional fee. Rings returned or exchanged with a custom engraving will incur a restocking fee equal to that of the original custom engraving amount.
Can I request the color of wood?
When checking out, there is a place to make notes where you may specify any special requests. As we use real wood, grain patterns and colors will vary, but we will do our best to accommodate.
Customer
Testimonials
Let customers speak for us
The ring itself it’s beautiful everything I wanted, high quality and perfect sizing! The family that run the company were so helpful and kind! Would 100% recommend anything from this product
Great price and great product. The hoop earrings are made beautifully with the koa wood. Customer service is over a 5 star, really attentive to customers needs. Thank you. I will definitely shop here again. 🤙🤙🤙
I have been buying koa wood jewelry for gifts from Woodsman for years and all of it is beautiful and always appreciated by the recipients. This year I bought myself the rose gold bracelet and it is the most beautiful piece yet! I love it, wear it often, and always get complements. Thank you for your attentive service and well-made, lovely jewelry.
Wonderful piece of jewelry.
Well made & beautiful !
Many thx for the amazing customer service. Had a minor issue with my old bracelet and it was replaced with a new one. Super quality , hand crafted bracelet!!! Top notch! Your customer service sets a very high bar for the rest of the retail world to reach!! Thx again!!! Cheers
Love the ring however it’s too big based off the sizzling chart.
I purchased this as a 5 year anniversary gift for my wife and wanted to get something with responsibly sourced Kauri wood. The quality and look were perfect
I have worked with them for years. Always a pleasure! One accurate way to measure a company is how they stand by the product. Never had a problem they didn’t promptly solve!
Love the product and love the service. Highly recommend.
