FAQ's

 

Have Questions?

We've Got Answers

 Please take a moment to see if any questions you may have are answered below.
If not, Contact Us. We'd love to hear from you.

How do I determine my size?

    We recommend visiting a local jeweler to determine your size. Our rings are comfort fit, domed inside, and come in a variety of widths depending on the size and style you order. Be sure to try on rings that are comfort fit and similar in width to the style you plan on ordering. Although not as accurate as actually trying on rings, you may determine your size or secretly determine the size of another with our Ring Sizing Tool.

 

When will my ring arrive?

    In stock rings and accessories arrive within 7-10 business days with our free shipping option. A variety of other paid shipping options are available at checkout. You will receive shipping confirmation and tracking notifications when your package ships.

 

What does your warranty cover?

    We offer an unconditional lifetime warranty on most items (watches carry a one year limited warranty). Should your item become damaged, regardless of fault, we will repair or replace it for free. Whether you're an avid surfer, professional rock climber, wash dishes for a living or simply drop it down the garbage disposal (this has happened, size matters!), we will repair or replace your item at no charge.

Download Our Warranty Return Form

 

If my ring doesn't fit correctly, may I exchange it?

    No problem. We accept exchanges within 30 days of receiving your ring. Simply send it back to us along with our exchange form. After 30 days, exchanges are accepted with a restocking/refurbishing fee.

Download Our Exchange Form

 

What is your refund policy?

    Your satisfaction is our priority. We accept returns for refunds within 30 days of receiving our product. Rings returned with a custom engraving will incur a restocking fee equal to that of the original custom engraving amount which will be deducted from your refund.

Download Our Return Form

 

Do you ship internationally?

    Yes. We offer a free shipping option on all orders worldwide.

 

Are your rings comfort fit?

    Yes. All of our rings are comfort fit having a slight dome on the inside. In fact, due to titanium being so lightweight compared to other ring metals, we guarantee our titanium rings will be the most comfortable ring you have ever worn. If not, return it within 30 days of purchase for a full refund.

 

How are the rings and other items packaged?

    Rings are presented in a black velvet ring box. A gift box is also included. Accessories are packaged in similar boxes or a drawstring jewelry pouch.

 

Do you offer custom engraving?

    Yes, but only on our rings. Customers may add a personalized message of up to 32 characters long in one of four popular fonts for an additional fee. Rings returned or exchanged with a custom engraving will incur a restocking fee equal to that of the original custom engraving amount.

 

Can I request the color of wood?

    When checking out, there is a place to make notes where you may specify any special requests. As we use real wood, grain patterns and colors will vary, but we will do our best to accommodate.

 

 

 Have a question not answered here?
Contact Us, we'd love to hear from you.



 

★ Judge.me Reviews

Let customers speak for us

515 reviews
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Hawaiian Koa Wood Wide Titanium Ring
Jason Clipp (Richmond, US)
Perfect!

Super pleased with this purchase. This is even better than the koa ring I lost.

Aloha at its best!

Finding the right ring for my husband became an adventure of joy, blessings, and so much appreciation that didn’t just end at the purchase. When you buy from Komo Koa, you feel part of something bigger than just a client purchasing jewelry. You’re investing in an artist that cares about where his pieces go and who they belong to. My husband who works with tools, and big machinery, could have crushed his finger, but the titanium ring with koa inlet literally saved his finger. Crushed and completely disfigured, the ring itself took most of the blow and was no longer the original ring we had purchased. But Mr. Che (thé designer and artist) allowed us to ship it back and plea our case in perhaps seeing if it was fixable, replaceable, or in need of just purchasing a new one. The contact and communication was clear, more than fair, and in the end was replaced with grace and mercy. The Kia ring for m’y husband and I, is more than just a ring, koa Wood can only be found in certain parts in Hawaii, and it has truly become a symbol of how and where we’ve met. Each ring is unique, simple yet elegant, and when my Husband was able to get his new one, he finally felt «whole » again.
« I really didn’t like not having my wedding ring on this entire time…. »

That’s how much confidence and impact it has had in our marriage and making us one. We hope this ring brings as much joy, love, goodness and kindness into your family as well. You can’t go wrong with the Koa ring 💕

R
Hawaiian Koa Wood Thin Titanium Ring
Richard Valtierra (Waimea, US)

This is the second ring I purchased. I lost the first ring after wearing it 5 years, so I had to get another. It is Beautiful and always complimented on.

K
Hawaiian Koa Wood Titanium Ring - Classic
Keith Young (Victoria, CA)

Hawaiian Koa Wood Titanium Ring - Classic

M
Hawaiian Koa Wood Men's Link Bracelet
Marian Volinek (Houston, US)

Good quality and looks nice