FAQ's
Have Questions?
We've Got Answers
Please take a moment to see if any questions you may have are answered below.
If not, Contact Us. We'd love to hear from you.
How do I determine my size?
We recommend visiting a local jeweler to determine your size. Our rings are comfort fit, domed inside, and come in a variety of widths depending on the size and style you order. Be sure to try on rings that are comfort fit and similar in width to the style you plan on ordering. Although not as accurate as actually trying on rings, you may determine your size or secretly determine the size of another with our Ring Sizing Tool.
When will my ring arrive?
In stock rings and accessories arrive within 7-10 business days with our free shipping option. A variety of other paid shipping options are available at checkout. You will receive shipping confirmation and tracking notifications when your package ships.
What does your warranty cover?
We offer an unconditional lifetime warranty on most items (watches carry a one year limited warranty). Should your item become damaged, regardless of fault, we will repair or replace it for free. Whether you're an avid surfer, professional rock climber, wash dishes for a living or simply drop it down the garbage disposal (this has happened, size matters!), we will repair or replace your item at no charge.
Download Our Warranty Return Form
If my ring doesn't fit correctly, may I exchange it?
No problem. We accept exchanges within 30 days of receiving your ring. Simply send it back to us along with our exchange form. After 30 days, exchanges are accepted with a restocking/refurbishing fee.
What is your refund policy?
Your satisfaction is our priority. We accept returns for refunds within 30 days of receiving our product. Rings returned with a custom engraving will incur a restocking fee equal to that of the original custom engraving amount which will be deducted from your refund.
Do you ship internationally?
Yes. We offer a free shipping option on all orders worldwide.
Are your rings comfort fit?
Yes. All of our rings are comfort fit having a slight dome on the inside. In fact, due to titanium being so lightweight compared to other ring metals, we guarantee our titanium rings will be the most comfortable ring you have ever worn. If not, return it within 30 days of purchase for a full refund.
How are the rings and other items packaged?
Rings are presented in a black velvet ring box. A gift box is also included. Accessories are packaged in similar boxes or a drawstring jewelry pouch.
Do you offer custom engraving?
Yes, but only on our rings. Customers may add a personalized message of up to 32 characters long in one of four popular fonts for an additional fee. Rings returned or exchanged with a custom engraving will incur a restocking fee equal to that of the original custom engraving amount.
Can I request the color of wood?
When checking out, there is a place to make notes where you may specify any special requests. As we use real wood, grain patterns and colors will vary, but we will do our best to accommodate.
Customer
Testimonials
Let customers speak for us
My original Ring needed some adjusting, and there was no hesitation in assisting. Not often do you find a company who truly stands behind their product and their work. I’m proud to wear the ring and to recommend to others incredible product.
Always beautiful jewelry, really nice koa and nice packaging. Fast shipping.
The bracelet is very nice however the clasp comes unlocked and the bracelet has fallen off several times already. That’s how I lost my first bracelet. Other than that I have received many compliments on how nice the bracelet looks.
Gum Burl Watch Stainless Steel White Bezel - Men's
I received the product very fast and once it arrived i was astonished once i opened the box. Wow this timepiece looks and feels amazing. Thanks so much for the amazing watch.
We bought a pair of the kauri rings and they are fabulous, even better than the pictures. Customer service is fantastic, although the rings are sized in US and UK letters/numbers I would recommend sizing in mm as we did have to get one resized. The customer service was great and very simple. We even got it engraved , very happy with the results. Thanks
Bought ring to fill as my back-up to my original wedding band which was damaged. This new koa band has not left my finger since it arrived, even though my original band has been fixed. Love the island connection! Born and raised in Aiea!
My husband absolutely loves his Koa wood ring. It has sentimental appeal to him. The Koa is absolutely stunning! Great energy. Jeweler was amazing!
Love the rings love the 5 star customer service!!!
The bangle is absolutely beautiful. I bought it for my mom as a gift on my wedding day and she loved it. Highly recommend
Thank you so much for our beautiful Kauri rings. We love them so much and everyone says they are stunning and a wonderful concept.
This was a gift for Christmas, I received both the Bengal bracelet and the heart pendant necklace and I'm deeply in love with both items! Quality and craftsmanship is just absolutely amazing!! Yes please to know that I can wear it and enjoy it in the shower and hiking and wherever, and that just makes me love it even more. This company is truly amazing, we also ordered a men's link bracelet and he loves it greatly!! You cannot go wrong ordering from this company, the pieces are absolutely awesome!!
This was a gift for Christmas, I received both the Bengal bracelet and the heart pendant necklace and I'm deeply in love with both items! Quality and craftsmanship is just absolutely amazing!! Yes please to know that I can wear it and enjoy it in the shower and hiking and wherever, and that just makes me love it even more. This company is truly amazing, we also ordered a men's link bracelet and he loves it greatly!! You cannot go wrong ordering from this company, the pieces are absolutely awesome!!
