FAQ's

 

Have Questions?

We've Got Answers

 Please take a moment to see if any questions you may have are answered below.
If not, Contact Us. We'd love to hear from you.

How do I determine my size?

    We recommend visiting a local jeweler to determine your size. Our rings are comfort fit, domed inside, and come in a variety of widths depending on the size and style you order. Be sure to try on rings that are comfort fit and similar in width to the style you plan on ordering. Although not as accurate as actually trying on rings, you may determine your size or secretly determine the size of another with our Ring Sizing Tool.

 

When will my ring arrive?

    In stock rings and accessories arrive within 7-10 business days with our free shipping option. A variety of other paid shipping options are available at checkout. You will receive shipping confirmation and tracking notifications when your package ships.

 

What does your warranty cover?

    We offer an unconditional lifetime warranty on most items (watches carry a one year limited warranty). Should your item become damaged, regardless of fault, we will repair or replace it for free. Whether you're an avid surfer, professional rock climber, wash dishes for a living or simply drop it down the garbage disposal (this has happened, size matters!), we will repair or replace your item at no charge.

Download Our Warranty Return Form

 

If my ring doesn't fit correctly, may I exchange it?

    No problem. We accept exchanges within 30 days of receiving your ring. Simply send it back to us along with our exchange form. After 30 days, exchanges are accepted with a restocking/refurbishing fee.

Download Our Exchange Form

 

What is your refund policy?

    Your satisfaction is our priority. We accept returns for refunds within 30 days of receiving our product. Rings returned with a custom engraving will incur a restocking fee equal to that of the original custom engraving amount which will be deducted from your refund.

Download Our Return Form

 

Do you ship internationally?

    Yes. We offer a free shipping option on all orders worldwide.

 

Are your rings comfort fit?

    Yes. All of our rings are comfort fit having a slight dome on the inside. In fact, due to titanium being so lightweight compared to other ring metals, we guarantee our titanium rings will be the most comfortable ring you have ever worn. If not, return it within 30 days of purchase for a full refund.

 

How are the rings and other items packaged?

    Rings are presented in a black velvet ring box. A gift box is also included. Accessories are packaged in similar boxes or a drawstring jewelry pouch.

 

Do you offer custom engraving?

    Yes, but only on our rings. Customers may add a personalized message of up to 32 characters long in one of four popular fonts for an additional fee. Rings returned or exchanged with a custom engraving will incur a restocking fee equal to that of the original custom engraving amount.

 

Can I request the color of wood?

    When checking out, there is a place to make notes where you may specify any special requests. As we use real wood, grain patterns and colors will vary, but we will do our best to accommodate.

 

 

 Have a question not answered here?
Contact Us, we'd love to hear from you.



 

Customer

Testimonials

★ Judge.me Reviews

Let customers speak for us

549 reviews
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R
Hawaiian Koa Wood Cross Necklace - Rose Gold
Ralph O’Meara (Wenatchee, US)
Quality

The quality of your products are exquisite!!

T
Redwood Drop Necklace
Trudy Van der Wielen (Eindhoven, NL)
Beautiful! And great service!

Years ago I bought the bracelet and earrings of Redwood. And it still looks like new. Now I bought the necklace too. I’m getting a lot of compliments for the very special and luxuary look of it. I was really surprised too about the excellent service and garantuee. One piece of the bracelet was missing and without any problem they offered me a new one. Although I live in Holland (Europe), I recieved very quickly the complete order. Just in time before X-mas. 😊 This is really outstanding service! I am very happy with the set of Redwood-juwelery and also with the service.

P
Hawaiian Koa Wood Titanium Ring - Cove
Philip Baker (Oceanside, US)
Warranty

No hassle exchange..!
Quick turnaround..!
Excellent..!

J
Hawaiian Koa Wood Wide Titanium Ring
Jessica Gorhan (Hillsborough, US)
Back in good shape

Thank you for guaranteeing your work! My husband's wedding ring needed repair and Woodsman fixed it up and sent it back to us good as new.

B
Redwood Whale Tail Necklace - Gunmetal
Beth Tarpley (Statesboro, US)
Redwood Whale Tail Necklace

I purchased this necklace for my Granddaughter, Christmas Gift. It is beautiful and she Loves it. I hope to purchase from your store again. So very pleased with the prompt service and quality. Thank You. Beth Tarpley