FAQ's

 

Have Questions?

We've Got Answers

 Please take a moment to see if any questions you may have are answered below.
If not, Contact Us. We'd love to hear from you.

How do I determine my size?

    We recommend visiting a local jeweler to determine your size. Our rings are comfort fit, domed inside, and come in a variety of widths depending on the size and style you order. Be sure to try on rings that are comfort fit and similar in width to the style you plan on ordering. Although not as accurate as actually trying on rings, you may determine your size or secretly determine the size of another with our Ring Sizing Tool.

 

When will my ring arrive?

    In stock rings and accessories arrive within 7-10 business days with our free shipping option. A variety of other paid shipping options are available at checkout. You will receive shipping confirmation and tracking notifications when your package ships.

 

What does your warranty cover?

    We offer an unconditional lifetime warranty on most items (watches carry a one year limited warranty). Should your item become damaged, regardless of fault, we will repair or replace it for free. Whether you're an avid surfer, professional rock climber, wash dishes for a living or simply drop it down the garbage disposal (this has happened, size matters!), we will repair or replace your item at no charge.

Download Our Warranty Return Form

 

If my ring doesn't fit correctly, may I exchange it?

    No problem. We accept exchanges within 30 days of receiving your ring. Simply send it back to us along with our exchange form. After 30 days, exchanges are accepted with a restocking/refurbishing fee.

Download Our Exchange Form

 

What is your refund policy?

    Your satisfaction is our priority. We accept returns for refunds within 30 days of receiving our product. Rings returned with a custom engraving will incur a restocking fee equal to that of the original custom engraving amount which will be deducted from your refund.

Download Our Return Form

 

Do you ship internationally?

    Yes. We offer a free shipping option on all orders worldwide.

 

Are your rings comfort fit?

    Yes. All of our rings are comfort fit having a slight dome on the inside. In fact, due to titanium being so lightweight compared to other ring metals, we guarantee our titanium rings will be the most comfortable ring you have ever worn. If not, return it within 30 days of purchase for a full refund.

 

How are the rings and other items packaged?

    Rings are presented in a black velvet ring box. A gift box is also included. Accessories are packaged in similar boxes or a drawstring jewelry pouch.

 

Do you offer custom engraving?

    Yes, but only on our rings. Customers may add a personalized message of up to 32 characters long in one of four popular fonts for an additional fee. Rings returned or exchanged with a custom engraving will incur a restocking fee equal to that of the original custom engraving amount.

 

Can I request the color of wood?

    When checking out, there is a place to make notes where you may specify any special requests. As we use real wood, grain patterns and colors will vary, but we will do our best to accommodate.

 

 

 Have a question not answered here?
Contact Us, we'd love to hear from you.



 

★ Judge.me Reviews

Let customers speak for us

444 reviews
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D
Hawaiian Koa Island Ring
Dennis Blaine (Stuart, US)
Our Matching Island Rings!

Aloha,

Thank you so much....they are just beautiful!

Mahalo,
Dennis & Dolores

A
Redwood Bangle
Amanda (Bend, US)
Amazing bracelet!

I purchased this bracelet for my husband for our five year wedding anniversary (the traditional gift is wood). This bracelet was just a great gift for him, he can put it on and leave it on. It can be worn while he is active, showering, in the water and so much more! It is just beautiful! Great craftsmanship!

B
Hawaiian Koa Cove Titanium Ring
Becky Weber (Surrey, CA)
Excellent product and service!

The ring itself is beautiful, arrived SO quickly, and my husband loves it as much as I do. But most of all, this company was so courteous and prompt to deal with when I made a mistake on my order, it was refunded immediately and without issue. I reordered correctly, and we are so happy with our product. Thank You!

A
Hawaiian Koa Wide Titanium Ring
Ashley Havens (Incline Village, US)
Perfect

Exactly what I hoped for

V
Redwood Classic Titanium Ring
Victor Garza (Dallas, US)
Great Customer Service!

We had a problem with our order. One email and Che took care of it. They know how to treat customers.