FAQ's

 

Have Questions?

We've Got Answers

 Please take a moment to see if any questions you may have are answered below.
If not, Contact Us. We'd love to hear from you.

How do I determine my size?

    We recommend visiting a local jeweler to determine your size. Our rings are comfort fit, domed inside, and come in a variety of widths depending on the size and style you order. Be sure to try on rings that are comfort fit and similar in width to the style you plan on ordering. Although not as accurate as actually trying on rings, you may determine your size or secretly determine the size of another with our Ring Sizing Tool.

 

When will my ring arrive?

    In stock rings and accessories arrive within 7-10 business days with our free shipping option. A variety of other paid shipping options are available at checkout. You will receive shipping confirmation and tracking notifications when your package ships.

 

What does your warranty cover?

    We offer an unconditional lifetime warranty on most items (watches carry a one year limited warranty). Should your item become damaged, regardless of fault, we will repair or replace it for free. Whether you're an avid surfer, professional rock climber, wash dishes for a living or simply drop it down the garbage disposal (this has happened, size matters!), we will repair or replace your item at no charge.

Download Our Warranty Return Form

 

If my ring doesn't fit correctly, may I exchange it?

    No problem. We accept exchanges within 30 days of receiving your ring. Simply send it back to us along with our exchange form. After 30 days, exchanges are accepted with a restocking/refurbishing fee.

Download Our Exchange Form

 

What is your refund policy?

    Your satisfaction is our priority. We accept returns for refunds within 30 days of receiving our product. Rings returned with a custom engraving will incur a restocking fee equal to that of the original custom engraving amount which will be deducted from your refund.

Download Our Return Form

 

Do you ship internationally?

    Yes. We offer a free shipping option on all orders worldwide.

 

Are your rings comfort fit?

    Yes. All of our rings are comfort fit having a slight dome on the inside. In fact, due to titanium being so lightweight compared to other ring metals, we guarantee our titanium rings will be the most comfortable ring you have ever worn. If not, return it within 30 days of purchase for a full refund.

 

How are the rings and other items packaged?

    Rings are presented in a black velvet ring box. A gift box is also included. Accessories are packaged in similar boxes or a drawstring jewelry pouch.

 

Do you offer custom engraving?

    Yes, but only on our rings. Customers may add a personalized message of up to 32 characters long in one of four popular fonts for an additional fee. Rings returned or exchanged with a custom engraving will incur a restocking fee equal to that of the original custom engraving amount.

 

Can I request the color of wood?

    When checking out, there is a place to make notes where you may specify any special requests. As we use real wood, grain patterns and colors will vary, but we will do our best to accommodate.

 

 

 Have a question not answered here?
Contact Us, we'd love to hear from you.



 

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Testimonials

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Redwood Tie Bar
Rachel L. (North Hollywood, US)
Perfect piece of the forest

My husband loves the forest and I wanted him to have a piece with him for our wedding day. It made the perfect accessory and he is eager to wear it for many days to come.

Good quality and service

Me and my husband got eloped in Hawaii and we had found this ring last minute and knew it was the one… he ended up losing it in the lake when we got back home and we really wanted to have the same ring and came upon this site and was able to find the exact same one! And it was nice that we could get it engraved as well this time around. The ring is beautiful and the service was great as well!

Excellent wedding band

My husband loves his wedding band and we especially love the care and attention that this company gives to its customers. Thank you!

Wedding ring

This ring is awesome. I bought it to replace my lost wedding band after visiting Hawaii on our 20 the anniversary. Craftsmanship is fantastic.

Amazing Customer Service

This company is awesome! My son picked out my Koa ring in Honolulu in 2011. They have repaired some damage and when I felt that the color would change with any further repairs sent me a new one under their Lifetime Guarantee. I will be purchasing a bracelet soon to go with my ring. Mahalo for everything.