FAQ's

 

Have Questions?

We've Got Answers

 Please take a moment to see if any questions you may have are answered below.
If not, Contact Us. We'd love to hear from you.

How do I determine my size?

    We recommend visiting a local jeweler to determine your size. Our rings are comfort fit, domed inside, and come in a variety of widths depending on the size and style you order. Be sure to try on rings that are comfort fit and similar in width to the style you plan on ordering. Although not as accurate as actually trying on rings, you may determine your size or secretly determine the size of another with our Ring Sizing Tool.

 

When will my ring arrive?

    In stock rings and accessories arrive within 7-10 business days with our free shipping option. A variety of other paid shipping options are available at checkout. You will receive shipping confirmation and tracking notifications when your package ships.

 

What does your warranty cover?

    We offer an unconditional lifetime warranty on most items (watches carry a one year limited warranty). Should your item become damaged, regardless of fault, we will repair or replace it for free. Whether you're an avid surfer, professional rock climber, wash dishes for a living or simply drop it down the garbage disposal (this has happened, size matters!), we will repair or replace your item at no charge.

Download Our Warranty Return Form

 

If my ring doesn't fit correctly, may I exchange it?

    No problem. We accept exchanges within 30 days of receiving your ring. Simply send it back to us along with our exchange form. After 30 days, exchanges are accepted with a restocking/refurbishing fee.

Download Our Exchange Form

 

What is your refund policy?

    Your satisfaction is our priority. We accept returns for refunds within 30 days of receiving our product. Rings returned with a custom engraving will incur a restocking fee equal to that of the original custom engraving amount which will be deducted from your refund.

Download Our Return Form

 

Do you ship internationally?

    Yes. We offer a free shipping option on all orders worldwide.

 

Are your rings comfort fit?

    Yes. All of our rings are comfort fit having a slight dome on the inside. In fact, due to titanium being so lightweight compared to other ring metals, we guarantee our titanium rings will be the most comfortable ring you have ever worn. If not, return it within 30 days of purchase for a full refund.

 

How are the rings and other items packaged?

    Rings are presented in a black velvet ring box. A gift box is also included. Accessories are packaged in similar boxes or a drawstring jewelry pouch.

 

Do you offer custom engraving?

    Yes, but only on our rings. Customers may add a personalized message of up to 32 characters long in one of four popular fonts for an additional fee. Rings returned or exchanged with a custom engraving will incur a restocking fee equal to that of the original custom engraving amount.

 

Can I request the color of wood?

    When checking out, there is a place to make notes where you may specify any special requests. As we use real wood, grain patterns and colors will vary, but we will do our best to accommodate.

 

 

 Have a question not answered here?
Contact Us, we'd love to hear from you.



 

★ Judge.me Reviews

Let customers speak for us

510 reviews
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Redwood Drop Necklace
SANDRA EDGETT (Redondo Beach, US)
Redwood drop necklace

This redwood drop necklace is a beauty! The redwood bark is so pretty. Necklace is very well handcrafted - smooth setting - no rough spots on pendant. Nice looking, sturdy necklace.

S
Redwood Drop Necklace - Rose Gold
SANDRA EDGETT (Redondo Beach, US)
Rose Gold Redwood Drop Pendant

Beautiful redwood drop pendant in rose gold - lovely redwood color in the pendant! Rose gold is a good complimentary color for this necklace. Pendant stands out nicely. Well made!

Couldn't be happier!

I thought finding something as unique and special to me as a wooden wedding ring would not only be difficult but turn up some pretty cheap and tacky results. How wrong I was. The ring I received from Woodsman is absolutely stunning and has made me look forward to my special day even more! Thank you!

S
Redwood Drop Earrings - Rose Gold
SANDRA EDGETT (Torrance, US)
Rose Gold Earring & Pendant

Love this beautifully handcrafted jewelry set of pendant and matching drop earrings in rose gold - they compliment each other! Have received compliments on my pendant and matching earrings - proud to wear them Redwood color really comes through nicely - rose gold is nice accent color. Will be back for more shopping on this wonderful site in the near future! Owner/craftsman is super to communicate & work with!

J
Ancient Kauri Heart Necklace
Jemma (Melbourne, AU)
Amazing!

Bought as a gift for my mum who is unwell and has been unable to return to NZ in a few years, such an amazing gift!
Great quality and style. Perfect size as well, not overbearing but big enough you can see the outline of NZ perfectly!

Love the idea of using wood that had been dated