Our Promise

 

QUALITY

Customer Service


Our customer service philosophy is simple.

"Treat others as you wish to be treated."

We're not just small business owners, we're also small business customers just like you.
We value superior customer service from the places we shop and would think nothing less than to provide the same experience for you.

Free Shipping Worldwide
We offer a free shipping option on all orders including those from overseas.

 

Lifetime Warranty
We offer an unconditional lifetime warranty on most items (watches carry a one year limited warranty). Should your item become damaged, regardless of fault, we will repair or replace it for free. Whether you're an avid surfer, professional rock climber, wash dishes for a living or simply drop it down the garbage disposal (this has happened, size matters!), we will repair or replace your item at no charge. 

 

Free 30 Day Size Exchange
We accept exchanges within 30 days of receiving your item. So try it on, wear it for a few days, get comfortable with it. If it's not the right fit, simply return the item along with our return form and we'll swap it out for another size. Return shipping fees apply.

 

30 Day Money Back Guarantee
Your satisfaction is our priority. We accept returns for full refunds within 30 days of receiving our product.
If an item shows excessive signs of wear, there may be a small refurbishing fee.
 
 
Lifetime Ring Exchanges
We want your Ancient Kauri wood wedding ring to last as long as your vows, for life. So we not only offer an unconditional lifetime warranty, but also offer a lifetime ring exchange program. If you find down the road you're in need of a different size, no worries. We can offer an exchange for a new size for a small materials fee.

 

Have a question not answered here? Visit our FAQ page or feel free to contact us.
We'd love to hear from you.


Customer

Testimonials

★ Judge.me Reviews

Let customers speak for us

549 reviews
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Hawaiian Koa Wood Cross Necklace - Rose Gold
Ralph O’Meara (Wenatchee, US)
Quality

The quality of your products are exquisite!!

T
Redwood Drop Necklace
Trudy Van der Wielen (Eindhoven, NL)
Beautiful! And great service!

Years ago I bought the bracelet and earrings of Redwood. And it still looks like new. Now I bought the necklace too. I’m getting a lot of compliments for the very special and luxuary look of it. I was really surprised too about the excellent service and garantuee. One piece of the bracelet was missing and without any problem they offered me a new one. Although I live in Holland (Europe), I recieved very quickly the complete order. Just in time before X-mas. 😊 This is really outstanding service! I am very happy with the set of Redwood-juwelery and also with the service.

P
Hawaiian Koa Wood Titanium Ring - Cove
Philip Baker (Oceanside, US)
Warranty

No hassle exchange..!
Quick turnaround..!
Excellent..!

J
Hawaiian Koa Wood Wide Titanium Ring
Jessica Gorhan (Hillsborough, US)
Back in good shape

Thank you for guaranteeing your work! My husband's wedding ring needed repair and Woodsman fixed it up and sent it back to us good as new.

B
Redwood Whale Tail Necklace - Gunmetal
Beth Tarpley (Statesboro, US)
Redwood Whale Tail Necklace

I purchased this necklace for my Granddaughter, Christmas Gift. It is beautiful and she Loves it. I hope to purchase from your store again. So very pleased with the prompt service and quality. Thank You. Beth Tarpley