Our Promise

 

QUALITY

Customer Service


Our customer service philosophy is simple.

"Treat others as you wish to be treated."

We're not just small business owners, we're also small business customers just like you.
We value superior customer service from the places we shop and would think nothing less than to provide the same experience for you.

Free Shipping Worldwide
We offer a free shipping option on all orders including those from overseas. After all, we're from Hawaii, it's pretty much all overseas from here.

 

Lifetime Warranty
We offer an unconditional lifetime warranty on most items (watches carry a one year limited warranty). Should your item become damaged, regardless of fault, we will repair or replace it for free. Whether you're an avid surfer, professional rock climber, wash dishes for a living or simply drop it down the garbage disposal (this has happened, size matters!), we will repair or replace your item at no charge. 

 

Free 30 Day Size Exchange
We accept exchanges within 30 days of receiving your item. So try it on, wear it for a few days, get comfortable with it. If it's not the right fit, simply return the item along with our return form and we'll swap it out for another size. Items returned for exchange after 30 days will be credited 90% of the price paid for the item. Return shipping fees apply.

 

30 Day Money Back Guarantee
Your satisfaction is our priority. We accept returns for full refunds within 30 days of receiving your item.  Items returned for refund after 30 days will be credited 90% of the price paid for the item.
 
 
Lifetime Ring Exchanges
We want your Koa wood wedding ring to last as long as your vows, for life. So we not only offer an unconditional lifetime warranty, but also offer a lifetime ring exchange program. If you find down the road you're in need of a different size, no worries. We can offer an exchange for a new size for a small materials fee.

 

Have a question not answered here? Visit our FAQ page or feel free to contact us.
We'd love to hear from you.


Customer

Testimonials

★ Judge.me Reviews

Let customers speak for us

555 reviews
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Happy 13 year old grandson

I purchased this for my grandson, and he loves it!

I
Hawaiian Koa Wood Cross Necklace - Rose Gold
Iounna Machlak (Melbourne, AU)
Very beautiful

I bought two necklaces (with crosses) for my aunty and cousin - they both loved it! Thank you for beautiful pieces of work!

100% warranty

I purchased a Koa wood titanium ring in Hanapepe, Kauai a few years ago. Recently it felt like the wood become depressed inside the titanium and a rough edge developed. I sent my ring in and the Woodsman diagnosed and sent me a brand new ring. 100% guarantee/warranty at no cost to me. Thank you for the great customer service.

C
Hawaiian Koa Wood Honu Necklace - Yellow Gold
Charles Scott (Gaithersburg, US)
Beautiful koa necklace

Debated between the stainless steel and the yellow gold and very happy with the gold and how goes with highlights of the koa wood.

A
Hawaiian Koa Wood Drop Earrings
Antoinette Hanson (Las Vegas, US)
TearDrop koa earrings

Very nice & arrived quickly!