Our Promise

 

QUALITY

Customer Service


Our customer service philosophy is simple.

"Treat others as you wish to be treated."

We're not just small business owners, we're also small business customers just like you.
We value superior customer service from the places we shop and would think nothing less than to provide the same experience for you.

Free Shipping Worldwide
We offer a free shipping option on all orders including those from overseas. After all, we're from Hawaii, it's pretty much all overseas from here.

 

Lifetime Warranty
We offer an unconditional lifetime warranty on most items (watches carry a one year limited warranty). Should your item become damaged, regardless of fault, we will repair or replace it for free. Whether you're an avid surfer, professional rock climber, wash dishes for a living or simply drop it down the garbage disposal (this has happened, size matters!), we will repair or replace your item at no charge. 

 

Free 30 Day Size Exchange
We accept exchanges within 30 days of receiving your item. So try it on, wear it for a few days, get comfortable with it. If it's not the right fit, simply return the item along with our return form and we'll swap it out for another size. Items returned for exchange after 30 days will be credited 90% of the price paid for the item. Return shipping fees apply.

 

30 Day Money Back Guarantee
Your satisfaction is our priority. We accept returns for full refunds within 30 days of receiving your item.  Items returned for refund after 30 days will be credited 90% of the price paid for the item.
 
 
Lifetime Ring Exchanges
We want your Koa wood wedding ring to last as long as your vows, for life. So we not only offer an unconditional lifetime warranty, but also offer a lifetime ring exchange program. If you find down the road you're in need of a different size, no worries. We can offer an exchange for a new size for a small materials fee.

 

Have a question not answered here? Visit our FAQ page or feel free to contact us.
We'd love to hear from you.


★ Judge.me Reviews

Let customers speak for us

467 reviews
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Ancient Kauri Cross Necklace - Yellow Gold
Erik Yorston (Eastern Beach, NZ)

Ancient Kauri Cross Necklace - Yellow Gold

Perfect wedding rings

We ordered two as our wedding bands - one 4cm for the bride and one 8cm for the groom. Both are just perfect. The quality is really good.

Z
Hawaiian Koa Wood Wide Titanium Ring
Zack Graham (Atlanta, US)
Now that you ask

I have been married for 20yrs and my gold ring had been getting tighter. I have been looking at different options and when we were at the Volcano Park on the big island I really liked the Kowa rings. They didn't have my size so when I got back to Atlanta I ordered one. Was so excited to get it and shipping was much faster than expected, but when my ring arrived it had horizontal grain. Every one at the park and every one online had the more distinguished dark vertical grain. I know from my years working in an art studio that the horizontal would last longer than the vertical due to the grain expansion and acrylic.
Great product and I may would get another in the vertical grain if something happens to this one.
Happy with what I have just not what I thought it was going to look like.

S
Hawaiian Koa Wood Bangle Bracelet - Rose Gold
Stephen Arnold (Melbourne, AU)
Stylish

This is a really stylish item of jewellery. My wife loved it and it’s great to know that the purchase is helping a very worthwhile cause.

my partner's new favorite thing

the contrast of the gold, titanium, and wood gives the ring a beautiful depth. it is light and comfortable and the engravings are clear. my partner won't stop raving and bragging about all the little details