Our Promise

 

QUALITY

Customer Service


Our customer service philosophy is simple.

"Treat others as you wish to be treated."

We're not just small business owners, we're also small business customers just like you.
We value superior customer service from the places we shop and would think nothing less than to provide the same experience for you.

Free Shipping Worldwide
We offer a free shipping option on all orders including those from overseas. After all, we're from Hawaii, it's pretty much all overseas from here.

 

Lifetime Warranty
We offer an unconditional lifetime warranty on most items (watches carry a one year limited warranty). Should your item become damaged, regardless of fault, we will repair or replace it for free. Whether you're an avid surfer, professional rock climber, wash dishes for a living or simply drop it down the garbage disposal (this has happened, size matters!), we will repair or replace your item at no charge. 

 

Free 30 Day Size Exchange
We accept exchanges within 30 days of receiving your item. So try it on, wear it for a few days, get comfortable with it. If it's not the right fit, simply return the item along with our Return Form and we'll swap it out for another size. Return shipping fees apply.

 

30 Day Money Back Guarantee
Your satisfaction is our priority. We accept returns for full refunds within 30 days of receiving our product.
If an item shows excessive signs of wear, there may be a small refurbishing fee.
 
 
Lifetime Ring Exchanges
We want your Koa wood wedding ring to last as long as your vows, for life. So we not only offer an unconditional lifetime warranty, but also offer a lifetime ring exchange program. If you find down the road you're in need of a different size, no worries. We can offer an exchange for a new size for a small materials fee.

 

Have a question not answered here? Visit our FAQ Page or feel free to Contact Us.
We'd love to hear from you.


★ Judge.me Reviews

Let customers speak for us

444 reviews
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D
Hawaiian Koa Island Ring
Dennis Blaine (Stuart, US)
Our Matching Island Rings!

Aloha,

Thank you so much....they are just beautiful!

Mahalo,
Dennis & Dolores

A
Redwood Bangle
Amanda (Bend, US)
Amazing bracelet!

I purchased this bracelet for my husband for our five year wedding anniversary (the traditional gift is wood). This bracelet was just a great gift for him, he can put it on and leave it on. It can be worn while he is active, showering, in the water and so much more! It is just beautiful! Great craftsmanship!

B
Hawaiian Koa Cove Titanium Ring
Becky Weber (Surrey, CA)
Excellent product and service!

The ring itself is beautiful, arrived SO quickly, and my husband loves it as much as I do. But most of all, this company was so courteous and prompt to deal with when I made a mistake on my order, it was refunded immediately and without issue. I reordered correctly, and we are so happy with our product. Thank You!

A
Hawaiian Koa Wide Titanium Ring
Ashley Havens (Incline Village, US)
Perfect

Exactly what I hoped for

V
Redwood Classic Titanium Ring
Victor Garza (Dallas, US)
Great Customer Service!

We had a problem with our order. One email and Che took care of it. They know how to treat customers.